Frequently Asked Questions

🛒 Orders & Shopping

Q: How do I place an order?
A: Browse our collection, add items to your cart, and checkout. We use PayPal for secure payments (no account needed—just card details).

Q: Can I modify or cancel my order?
A: We ship fast! Contact us within 1 hour at hello@luxelalittleone.com with your order number. Note: Changes aren’t guaranteed, but we’ll try!

Q: Are there any discounts?
A: Follow us on TikTok or join our email list for exclusive deals and survival gear bundles!

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🚚 Shipping & Delivery

Q: Where do you ship?
A: We proudly offer FREE shipping to the USA! We also ship internationally for a flat rate of $5 USD.
⚠️ Unfortunately, we currently cannot ship to Indonesia, Malaysia, Singapore, Saudi Arabia, UAE, and some other countries due to shipping restrictions.

Q: How long does shipping take?
A:

• USA: 3–5 business days

• International: 7–15 business days (varies by destination and customs)

Q: Where do you ship from?
A: For fast delivery, U.S. orders ship from local warehouses.

Q: Why does my tracking show "Shopify Email"?
A: Don’t worry—it’s legit! Our domain is authenticated. Feel free to reply to that email if you have questions.

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🔁 Returns & Refunds (Updated!)

Q: What’s your return policy?
A: We offer a 14-day return window for defective or damaged items only. All sales are final unless the product arrives broken or not working.

Q: How do I request a return or replacement?
A: To process a return or replacement for a damaged item:

• Contact us within 14 days of delivery.

• Provide a short unboxing video or photos showing the issue.

• Once approved, we’ll send a replacement or offer a partial refund.

Q: Do I need to return the item?
A: For most low-cost items, you do not need to return it. We may ask for visual proof only.

Q: When will I receive my refund or replacement?
A: Refunds are processed within 24 hours via PayPal. Replacements are shipped within 1–2 business days after approval.

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⚡ Product Performance

Q: Are your lumen ratings accurate?
A: We test every flashlight against competitors (check our TikTok videos!). No fake numbers—just real brightness.

Q: How long do flashlights last?
A: LEDs can last for years with normal use. Pro tip: Store them properly to extend battery life.

Q: Are the lighters windproof?
A: Lab-tested for 30+ mph winds. They work in storms—but maybe not a hurricane! 😉

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🔧 Care & Maintenance

Q: How do I care for my gear?
A:

• Wipe down after use.

• Use recommended batteries or fuel.

• Please don’t throw it at bears (even angry ones).

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📞 Contact & Support

Q: How fast do you reply?
A: We aim to reply in <24 hours (Monday–Friday, 9AM–5PM EST). Weekend messages will be replied to on Monday.

Q: Can I call or WhatsApp?
A: For now, please use email or our Shopify live chat. This helps us keep track of your requests and serve you better!

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🌴 Final Note

“We’re a small team passionate about quality and fairness. If something doesn’t feel right, email us—we’ll make it right!”