Frequently Asked Questions

šŸ›’ Orders & Shopping

Q: How do I place an order?
A: Browse our collection, add items to your cart, and checkout. We useĀ PayPalĀ for secure payments (no account neededā€”just card details).

Q: Can I modify/cancel my order?
A: We ship fast! Contact usĀ within 1 hourĀ atĀ hello@luxelalittleone.com with your order number.Ā Note: Changes arenā€™t guaranteed, but weā€™ll try!

Q: Any discounts?
A: Follow us on social media or subscribe for deals.Ā No spamā€”just flash sales youā€™ll actually want.

šŸšš Shipping & Delivery

Q: Where do you ship?
A: We focus onĀ fast US shippingĀ (3-5 business days via USPS/UPS). International? Join our newsletter for future updates!

Q: How long does shipping take?
A:

  • USA:Ā 3-5 business days (expedited available).

  • International:Ā 14-31 days (varies by customs).

Q: Where do you ship from?
A: US orders ship fromĀ US warehousesĀ for quicker delivery.

Q: Why does my tracking show "Shopify Email"?
A: Our domain is authenticatingā€”emails are legit!Ā Reply anytime.

šŸ” Returns & Refunds

Q: Whatā€™s your return policy?
A:Ā 30-day returnsĀ for unused items.Ā Small items (<$20)? Keep itā€”just email us for a refund!

Q: Do I need to return the item?
A: For items over $20, yes (weā€™ll provide a label if itā€™s our fault). Under $20? Just send a photo.

Q: When will I get my refund?
A: Processed via PayPal withinĀ 24 hoursĀ of approval (bank may take 3-5 days to show).

āš” Product Performance

Q: Are your lumen ratings accurate?
A: WeĀ test every lightĀ against competitors (see our TikTok tests!). No fake numbersā€”just real brightness.

Q: How long do flashlights last?
A: LEDs lastĀ yearsĀ with normal use.Ā Pro tip: Store properly to extend life.

Q: Are lighters windproof?
A: Lab-tested forĀ 30+ mph winds. Works in storms, but maybe not a hurricane.

šŸ”§ Care & Maintenance

Q: How do I care for my gear?
A:

  • Wipe down after use.

  • Use recommended batteries/fuel.

  • Please donā€™t throw it at bears (even angry ones).

šŸ“ž Contact & Support

Q: How fast do you reply?
A:Ā <24 hoursĀ (Mā€“F, 9AMā€“5PM EST).Ā Weekends? Weā€™ll reply Monday.

Q: Can I call or WhatsApp?
A: Email or live chat onlyā€”this way, weĀ never lose your message!

šŸŒ“ Final Note

"Weā€™re a small team obsessed with fairnessā€”if something feels off, email us. Weā€™ll make it right!"