Shipping Policy

Shipping Policy

Welcome to Trusted Official Store! We are dedicated to delivering your purchases quickly and securely. Below is everything you need to know about our shipping process:

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

2. Shipping Rates & Destinations

  • 🇺🇸 United States: FREE shipping on all orders.

  • 🌍 International Shipping: A flat rate of $5 USD applies to orders shipped to supported countries outside the U.S.

  • ❌ Please Note: Unfortunately, we currently do not ship to the following countries:
    Indonesia, Singapore, Malaysia, Saudi Arabia, UAE, and others in the Middle East due to logistical restrictions.

3. Delivery Times

  • U.S. Orders: 3–7 business days.

  • International Orders: 7–15 business days (depending on destination).

  • Delays may occasionally occur due to weather, customs, or carrier issues.

4. Order Tracking

Once your order ships, you’ll receive a tracking number via email. Use it to follow your delivery on the courier’s website.

5. Packaging

All items are securely packaged to ensure they arrive in perfect condition.

6. Delivery Issues

If your order is delayed, lost, or damaged, contact us immediately at hello@luxelalittleone.com. We’ll help resolve the issue quickly.

7. Returns & Exchanges

Please see our Return Policy for details on returns, exchanges, and refunds.

Thank you for trusting Luxela Little One!
For questions, reach out: hello@luxelalittleone.com